Innova Software Services Inc. ("Innova", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit www.innovasoftservices.com, use our services, communicate with us, or apply for roles through our careers portal.
By using our website or services, you agree to the terms of this Privacy Policy.
01 Who We Are
Innova operates through legally registered entities in four countries. The entity responsible for your data depends on where you are located:
🇺🇸
United States
Innova Software Services Inc. · 16192 Coastal Highway, Lewes, Delaware 19958 · C-Corporation · E-Verify Registered
🇨🇦
Canada
Innova Software Services Inc. · 103-2727 Steeles Ave West, Toronto, ON M3J 3G9 · Ontario THA & Recruiter Licensed
🇮🇳
India
Innova Software Services Pvt. Ltd. · Unit-619, Artha Mart, Plot 21, Techzone IV, Greater Noida West 201306
🇬🇧
United Kingdom
Innova Software Services Private Limited · 71-75 Shelton Street, Covent Garden, London WC2H 9JQ
02 Information We Collect
Information You Provide
- Contact form: First name, last name, email, phone, company, service interest and message
- Job applications: Name, email, phone, CV/resume, work history, skills and references via CEIPAL
- SMS opt-in: Mobile phone number and explicit consent to receive text messages
- Academy enrolments: Name, contact details and course preferences
- Business enquiries: Company details, project requirements and procurement information
Information Collected Automatically
- Pages visited, time on site, browser type, device type and operating system
- IP address and approximate location (country/city level)
- Referral source (how you found our website)
- Cookies and similar tracking technologies
From Third Parties
- Professional information from LinkedIn or public networks
- Referrals from existing clients or candidates
- Background check results (candidates only, with explicit consent)
03 How We Use Your Information
- Responding to enquiries submitted via our contact form or email
- Staffing and recruitment services — matching candidates with suitable roles
- Software delivery — project communication, invoicing and support
- Workforce management — EOR, AOR and payroll processing requires employment and tax information
- Academy training — course administration and placement support
- SMS communications — job alerts, reminders and updates where you have opted in
- Legal obligations — records required by employment law and licensing bodies
- Website improvement — analysing usage to enhance user experience
- Marketing — newsletters and updates where you have consented
04 SMS & Text Message Communications
Innova uses SMS communications in full compliance with the Telephone Consumer Protection Act (TCPA) in the USA and applicable regulations in Canada, India and the UK.
📱 SMS Consent & Opt-In
By providing your mobile phone number and checking the SMS consent box, you agree to receive text messages. Consent is not a condition of purchasing any goods or services. We collect consent via web form opt-in, verbal consent or written agreement.
📨 Types of Messages
- Job Alerts: Notifications about relevant opportunities
- Appointment Reminders: Interview confirmations and follow-ups
- Onboarding Updates: EOR/AOR and payroll status updates
- Academy Notifications: Course reminders and certificate updates
- Service Updates: Important updates about your active engagement
Message Frequency: Up to 10 messages per month. Message & data rates may apply.
🚫 How to Opt Out
Reply STOP, CANCEL, END, QUIT or UNSUBSCRIBE to any message, or email hr@innovasoftservices.com with "SMS Opt-Out" in the subject. Reply HELP for assistance. Reply START to opt back in.
Zoom Phone & A2P 10DLC
We use Zoom Phone for business communications including SMS. All SMS campaigns are subject to A2P 10DLC registration requirements in the United States and carrier compliance rules in all four jurisdictions.
05 How We Share Your Information
We do not sell your personal information. We may share it only in these circumstances:
With Clients (Staffing)
We share candidate profiles with prospective employers when matching candidates to roles — only with your explicit consent and in accordance with employment law.
With Service Providers
- Web3Forms — contact form processing and email delivery
- CEIPAL — applicant tracking and careers portal
- Zoom — business communications and SMS (Zoom Phone)
- Google (Fonts) — website typography
- GoDaddy — website hosting and domain
Legal Requirements
We may disclose information when required by law, court order or regulatory authority in any of our four jurisdictions.
06 Cookies & Tracking
- Essential cookies: Required for the website to function
- Analytics cookies: Anonymised usage data to improve our site
- Font cookies: Set by Google Fonts CDN
You can control cookies through your browser settings. UK and EU visitors receive explicit consent prompts for non-essential cookies under GDPR.
07 Data Retention
- Contact form enquiries: Up to 2 years from last contact
- Candidate profiles: Up to 5 years (with consent)
- Employment records (EOR/AOR): As required by law, typically 7 years
- Payroll records: As required by tax law, typically 7 years
- SMS opt-in records: Duration of opt-in plus 4 years (TCPA compliance)
- Academy records: Up to 5 years for certificate validation
08 Data Security
We implement appropriate technical and organisational measures including SSL/TLS encryption, access controls, multi-factor authentication and regular security reviews. No electronic transmission is 100% secure — if you believe your data has been compromised, contact hr@innovasoftservices.com immediately.
09 Your Rights
- Access: Request a copy of the personal data we hold about you
- Rectification: Ask us to correct inaccurate or incomplete data
- Erasure: Request deletion where no legal obligation requires retention
- Restriction: Ask us to limit how we use your data
- Portability: Receive your data in a structured, machine-readable format
- Object: Object to processing based on legitimate interests or direct marketing
- Withdraw consent: At any time, including SMS opt-in
Contact us to exercise any of these rights. We respond within 30 days.
10 Jurisdiction-Specific Rights
🇬🇧
UK — UK GDPR
Rights under UK GDPR and Data Protection Act 2018. Lodge complaints with the ICO at ico.org.uk.
🇨🇦
Canada — PIPEDA
Rights under PIPEDA and Quebec Law 25. Lodge complaints with the OPC at priv.gc.ca.
🇮🇳
India — DPDP Act
Rights under the Digital Personal Data Protection Act 2023. We process data as a Data Fiduciary.
🇺🇸
USA — TCPA / CCPA
SMS rights under TCPA. California residents have additional rights under CCPA/CPRA. We do not sell personal data.
11 Children's Privacy
Our website and services are not directed to individuals under 16 (or 18 where applicable). We do not knowingly collect data from minors. Contact us immediately if you believe we have done so.
12 Changes to This Policy
We may update this policy to reflect changes in our practices or applicable law. Material changes will be notified via an updated "Last Updated" date, a notice on our homepage and, where possible, email notification to active users.
13 Contact Us
For privacy questions, requests or concerns, please contact our privacy lead: